FAQ
Common Inquiries
We have compiled a list of frequently asked questions and answers for our students’ convenience. If there is anything you can’t find, we encourage you to call our office today and ask for assistance.
What types of tech training do you offer for seniors?
​We specialize in a wide range of tech training for seniors, including basic computer skills, internet navigation, email usage, social media, smartphone and tablet use, online safety, and more. Our training is designed to accommodate beginners and those looking to enhance their existing skills.
How does in-home training work?
Our in-home training sessions are personalized and scheduled at your convenience. A friendly and patient instructor will visit your home, bringing along any necessary materials. They'll work with you one-on-one on your own device to ensure comfort and familiarity as you learn.
Are your instructors experienced with teaching seniors?
Absolutely! Our instructors are not only tech-savvy but also have extensive experience and training in working with seniors. . They're known for their patience, clarity, and ability to explain concepts in an easy-to-understand manner.
Can you help with setting up new devices?
Yes, we offer setup assistance for a variety of devices, including computers, smartphones, tablets, and printers. We'll help you get started, from unboxing to initial setup, and guide you through the basic functions to get you comfortable with your new technology.
What measures do you take for safety and security during in-home visits?
The safety and security of our clients are paramount. Our instructors undergo thorough background checks and training in privacy and security measures. During in-home visits, we follow strict health and safety protocols, including wearing masks and sanitizing equipment, to ensure a safe learning environment.
How long are the training sessions, and can they be customized?
Sessions typically last between 1 to 2 hours, but we can customize the duration and frequency of visits based on your learning goals and schedule. We're flexible and aim to design a training plan that works best for you.
What if I have specific topics or devices I want to learn about?
You can schedule a training session by contacting us through our website, phone, or email. We'll discuss your needs, availability, and any specific requests to ensure we provide the best possible service.
Is tech support available outside of scheduled training sessions?
Yes, we offer ongoing tech support for our clients. If you have questions or encounter issues between sessions, you can reach out to us for assistance via phone or email. We can remote into the computer and show you step by step if necessary for issues like printer not printing or files not showing up. If a issue arises that needs hands on support we will schedule a good time to come to you and help.
What is the cost of your in-home tech training services?
Our pricing varies based on the type of training, session length, and package options. We offer competitive rates and will provide a detailed quote based on your specific training needs during our initial consultation.
If you have any other questions not in our FAQ please CALL, TEXT, or EMAIL
Island Park, N.Y. 11558
516-218-4324
